Frequently asked questions
The questions we are asked most, answered plainly.
How does renting work?
Choose Rent at checkout. Your piece arrives two days before your occasion and is collected on the day after. The rental price covers cleaning and delivery both ways.
What is the difference between leasing and renting?
Leasing is a six-month loan of a piece for a fraction of its purchase price — ideal for seasonal wardrobes. Renting is four days for a single occasion.
How do I choose a size?
Every product page lists the available sizes with material and care notes. Our size and fit guide explains the measurements behind each size, and the stylist can advise on fit for a specific piece.
When will my order arrive?
Purchases and leases arrive in 2–4 working days. Rentals are timed to your event and tracked from the moment they leave the studio.
Can I return a piece?
Yes — purchases can be returned within 30 days unworn with tags attached. Rented pieces are collected; there is nothing to arrange.
How does the loyalty programme work?
Every order earns points. Points unlock early access to each new edit, complimentary rental swaps and private previews as you move from Muse to Icon to Atelier.