Return policy
Thirty days to change your mind on purchases, and effortless collections on rentals.
Purchases
Return any purchase within 30 days of delivery, unworn and with tags attached, for a full refund to your original payment method.
Return shipping is complimentary. Request a label from your account or through support.
Leases
Leases may be returned early at any point. A pro-rated credit is applied to your account for the unused months.
Rentals
Rented pieces are collected automatically on the agreed date. Late returns incur one additional day's rental fee per day.
Exceptions
Pierced jewelry and altered pieces cannot be returned for hygiene and fit reasons unless faulty.
Still need help? Contact client care — we answer every message.